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Frequently Asked Questions

  • Taxes and Service Charge
    Taxes and Service Charge
    All food, beverage, and related charges are subject to the applicable taxes and service charge in effect on the date of the event.
  • Dress Code
    Dress Code
    We invite you to embrace the sophisticated charm of Lily’s by dressing elegantly to maintain a comfortable and refined ambiance, we kindly ask guests to refrain from wearing sportswear or swimwear. gentlemen are respectfully requested to avoid sleeveless shirts, and flip flops.
  • Photography Guidelines
    Photography Guidelines
    To ensure the privacy and comfort of all guests, photo-taking is restricted to phone cameras. Use of professional cameras requires prior approval from The Ritz-Carlton, Bangkok in accordance with internal policies.
  • Outside Food and Beverages
    Outside Food and Beverages
    Outside food and beverages are not allowed on the premises, except birthday cake. For spirits and wines, please refer to our corkage policy.
  • Corkage Policy
    Corkage Policy
    We believe that wine enhances the dining experience, whether it's from our cellar or your own collection.
    While we encourage our guests to explore our curated wine selection, crafted to complement our menus, we are pleased to offer two corkage options to accommodate different preferences:
     
    BUY ONE, BRING ONE CORKAGE POLICY:
    For every bottle of wine, Champagne and liquor purchased from our collection, you may bring an additional bottle from your personal collection at no corkage fee. This offer is limited to one complimentary corkage per purchased bottle of the same category.
     
    REGULAR FEE CORKAGE POLICY:
    Alternatively, you may choose to bring your own bottle(s) for a corkage fee per bottle:
     
    Wine & Champagne:
    2,500++ per bottle (750ml)
    5,000++ per bottle (1500ml)
     
    Spirits:
    3,500++ per bottle (750ml)
     
    This flat fee ensures the enjoyment of your personal selection with our fine cuisine and service.
  • Deposit Policy
    Deposit Policy
    Individual Reservation
    No deposit is required for 1-10 persons.
     
    Group & Exclusive Reservation
    Reservations for 11 persons and above require a deposit of THB 1,000 per person to guarantee your reservation. For any preselected set menu/ preordered à la carte, 50% deposit of total package is required to guarantee your reservation.
  • Cancellation Policy
    Cancellation Policy
    Individual Reservation
    For parties of 1-10 persons, cancellation shall be made at least 24 hours in advance.

    Group & Exclusive Reservation
    For group reservations or parties of 11 or more persons, cancellations made 48 hours in advance will receive a full refund of the paid deposit and cancellations made 24 hours  in advance will receive 50% of the paid deposit. Deposits are non-refundable for cancellations with less than 24 hours notice.